Preventative Maintenance

Through ArcSource Care, we offer preventative maintenance plans designed to fit your budget.

Nothing keeps your network up and running like the regular preventative maintenance of your hardware and software systems. Often your own staff lacks the time and expertise to sort through the many IT issues that come up and while

in-house staff often intend to get to day-to-day maintenance, all too frequently critical software updates, security threats, and backups get put on the back burner. ArcSource scales each package to the number of workstations, laptops and servers you have in your company. Since budgets and uptime requirements vary, we offer four service levels to best meet your needs: Basic, Standard, Full and Premier…

ArcSource Care Packagebasic star icon

• .25 hrs per workstation

• .5 hrs per server

  • Dedicated ArcSource Consultant
  • 1 Monthly visit
  • Detailed service reports
  • Updates, reviews and scans for viruses and spyware
  • Review server event logs
  • Check data storage capacity
standard service star

• .5 hrs per workstation

• 1 hr per server

  • All features of Basic package
  • 1 Discounted tech support call per month
  • Install critical OS updates and security patches
  • Disk scan and repair
  • Quarterly disk defragmentation
  • Monitor server health and responsiveness
  • Backup system review
  • IT Resource Binder
full service icon
• 1 hr per workstation

• 1 hr consultation

• 1.5 hrs per server
  • All features of Standard package
  • 2 Monthly visits
  • 3 Discounted tech support calls per month
  • Monthly disk defragmentation
  • Individual workstation event log reviews
  • Extended system troubleshooting

premier service icon
• 1.5 hrs per workstation

• 3 hr consultation

• 2 hrs per server
  • All features of Full package
  • 5 Discounted tech support calls per month
  • Network map
  • Data archiving
  • Priority onsite tech support
  • Purchasing and budgeting
  • Web hosting, FTP & email
  • Security review
  • Disaster recovery review
  • System improvement projects

Benefits of ArcSource Care

  • Significant cost savings through discounts contained in packages
  • Significant decrease in urgent technical problems with software and hardware
  • Stronger relationships and communication between your staff and ours
  • Improved user experience due to current, standardized software
  • Improved productivity of your staff
Sign up for ArcSource Care Today!